We provide complimentary standard shipping on all orders delivered within Australia and New Zealand. Each piece is meticulously inspected, placed in signature Maison Vertis packaging, and dispatched with end-to-end tracking.

We accept returns within 30 days from the confirmed date of delivery. Returns requested outside of this 30-day timeframe cannot be processed.

To qualify for a refund, exchange, or store credit, your returned piece must satisfy our initial inspection criteria:

• Must remain completely unworn and unused.
• Must be pristine and entirely free of scratches, scuffs, or blemishes.
• Must be securely enclosed within its original Maison Vertis packaging.

Full-Priced Pieces: Eligible for a full refund back to your original payment method, or an exchange issued via digital store credit.

Promotional & Sale Pieces: Items purchased on sale or with a promotional discount code are eligible for return via digital store credit only.

To exchange your piece for an alternative style, please reach out to our Client Care team. We will personally confirm allocation of your requested item and guide you seamlessly through the exchange procedure.

Original outbound shipping fees are non-refundable. Clients are responsible for arranging and funding return shipping back to our studio.

In the unlikely event that your piece arrives damaged or faulty upon arrival, Maison Vertis will cover all associated postage costs and arrange an immediate replacement.