Shipping policy

Last updated: 29 August 2026

Complimentary Domestic & Trans-Tasman Shipping

At Maison Vertis, we take immense pride in offering an effortless, seamless delivery experience. We are pleased to provide complimentary standard shipping on all orders delivered within Australia and New Zealand, with no minimum spend required.

Order Processing & Dispatch

Every piece in our collection is carefully inspected, hand-packaged, and secured prior to dispatch.

Standard Dispatch: Orders are processed and dispatched from our studio within 1 to 2 business days (Monday through Friday, excluding public holidays).
Order Confirmation: As soon as your order has been placed, you will receive an automated confirmation email. Once dispatched, a separate shipping notification containing your tracking details will follow.

Estimated Delivery Timeframes

All timeframes are estimates and commence from the date of dispatch:

Australia: 3 to 6 business days for metropolitan areas (please allow 6 to 9 business days for regional or remote areas).
New Zealand: 2 to 4 business days for North Island metro areas (please allow 3 to 6 business days for South Island and rural locations).

Please note that during peak sale periods, festive holidays, or unforeseen weather events, courier transit times may experience minor delays outside our control.

End-to-End Tracking & Delivery Security

All dispatches include end-to-end carrier tracking. You will receive a unique tracking link via email once your order is collected by the postal carrier, allowing you to monitor its progress in real time.

To ensure the safety of your jewellery, high-value orders may require a signature upon delivery. If no one is available to receive the package, the carrier will leave a notification card directing you to collect your parcel from your local post office or depot.

Discreet & Protective Packaging

For security purposes, our external delivery boxes and satchels are discreetly unbranded to deter parcel tampering during transit. Inside, your jewellery is securely housed in our signature Maison Vertis gift packaging, designed to protect natural gemstones, pearls, and precious metals from friction or pressure during transport.

Incorrect Address & Delivery Amendments

Please double-check your shipping address prior to completing checkout. Because we strive to process orders promptly, we may not be able to amend your delivery address once an order enters fulfilment.

Maison Vertis cannot be held liable for packages delivered to an incorrect address provided at the time of purchase. If a parcel is returned to our studio due to an incomplete or inaccurate address, re-delivery postage fees will apply.

Damaged, Lost, or Missing Shipments

Damaged in Transit: If your outer box or jewellery arrives damaged, please retain all original packaging and contact us immediately at hello@maisonvertis.com with photographs of the damaged parcel.
Missing or Delayed Parcels: If tracking indicates that your package has been delivered but you have not received it, please check around your property or with building management/neighbours before contacting Client Care. We will gladly initiate a formal trace investigation with the courier on your behalf.