Maison Vertis operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Maison Vertis is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. It does not include aggregated or de-identified data that cannot identify you. We collect and process the following categories of personal information:

• Contact Details: Your name, billing address, shipping address, phone number, and email address.
• Financial Information: Payment card numbers, financial account details, transaction records, form of payment, payment confirmations, and relevant billing data.
• Account Information: Your username, encrypted password, security preferences, and account settings.
• Transaction Information: Details regarding pieces you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with historical purchasing logs.
• Communications: Any details, feedback, or records provided when contacting our Client Care team.
• Device Information: Information about your browser, device hardware, operating system, network connection, IP address, and unique identifiers.
• Usage Information: Telemetry regarding how and when you navigate, interact with, or browse our Services.

We gather personal data from several distinct channels:

• Directly from You: When you register an account, make a purchase, subscribe to updates, or reach out to Client Care.
• Automatically through the Services: Via technical cookies, pixels, and tracking technologies operating on your device as you navigate our platform.
• From Service Providers: Third-party partners engaged to perform operational, payment processing, cloud hosting, and technical functions on our behalf.
• From Business Partners: Affiliated third parties supporting our advertising and commercial initiatives.

Depending on your interaction with Maison Vertis, we use personal information for the following purposes:

• Providing & Tailoring the Services: Fulfilling contracts, processing transactions, arranging delivery, managing accounts, facilitating returns/exchanges, remembering preferences, and tailoring product recommendations.
• Marketing & Advertising: Delivering marketing communications, product releases, and personalised online advertisements across channels in accordance with your preferences.
• Security & Fraud Mitigation: Authenticating accounts, securing financial transactions, detecting and investigating fraudulent, malicious, or unauthorised activity, and securing our systems.
• Client Communications: Delivering order updates, responding to service requests, and maintaining client relationships.
• Legal & Compliance: Adhering to statutory requirements, responding to lawful government inquiries, enforcing terms, and protecting legal rights.

In certain circumstances, Maison Vertis may disclose personal information to third parties for legitimate business operations:

• Shopify & Service Providers: Operational vendors providing IT infrastructure, payment processing, logistics, analytics, and client support.
• Marketing & Advertising Partners: Advertising networks supporting targeted campaigns based on online interactions.
• With Your Consent: Third parties you explicitly direct us to share information with (e.g., social login integrations or bespoke logistics).
• Corporate Affiliates & Restructuring: Entities within our corporate family, or in connection with a merger, acquisition, or restructuring.
• Legal Obligations: Regulatory and judicial bodies where required by applicable law or valid subpoena.

The Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of the platform. Information you submit is transmitted to and stored by Shopify across global infrastructure.

To support business analytics and enhanced platform functionality, Shopify may utilise data derived from your interactions with our store along with other merchants. In such instances, Shopify acts as an independent data controller. For comprehensive details on Shopify's practices and privacy rights, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Our website may include links to external platforms or widgets operated by third parties. Maison Vertis does not control and is not liable for the privacy, operational, or security practices of external websites. Information shared on third-party public forums or social networks is governed strictly by the respective platform's policies.

Our Services are not designed for or targeted at minors. We do not knowingly collect personal information from individuals below the age of majority in their jurisdiction. If you believe a minor has provided us with personal information, please contact us immediately to request deletion.

As of the effective date of this policy, we have no actual knowledge of selling or sharing the personal data of individuals under 16 years of age.

We implement commercial-grade technical and physical safeguards to protect your personal information. However, no data transmission or storage protocol can be guaranteed to be 100% impenetrable. We advise using secure channels when transmitting sensitive information.

Retention periods are determined based on operational necessity, account status, legal compliance, tax regulations, and dispute resolution requirements.

Depending on your geographic location and local data protection laws, you may hold specific statutory rights:

• Right to Access / Know: Request confirmation and access to personal data maintained about you.
• Right to Delete: Request the deletion or erasure of your personal records.
• Right to Correct: Request the rectification of inaccurate or outdated details.
• Right to Portability: Obtain an export of your personal information in a structured, machine-readable format.
• Communication Preferences: Opt out of marketing emails at any time via the unsubscribe link included in our dispatches. Non-promotional order notices will still be delivered.

To exercise your rights, please submit a request to hello@maisonvertis.com. Identity verification may be required prior to processing requests. Authorized agents may submit requests provided valid legal authorization and identity verification are furnished.

Your information may be transferred to, stored, and processed in jurisdictions outside your country of residence. Where transfers originate from the UK or European Economic Area, we rely on established cross-border mechanisms, such as the European Commission's Standard Contractual Clauses, unless the destination jurisdiction is deemed adequate.

If you have concerns regarding our data handling, please contact us directly. You also reserve the right to lodge a formal complaint with your local data protection authority.

We may update this Privacy Policy periodically to reflect changes in regulatory standards or operational practices. Revised editions will be published with an updated effective date on this page.

For questions or formal notices, contact Maison Vertis via email at hello@maisonvertis.com or by post at 6 Prevost Ln, AUK, Auckland 0632, New Zealand.