Contact information

Last updated: 29 August 2026

Maison Vertis Client Care

Whether you require styling guidance, assistance with sizing, details regarding an existing order, or support with an exchange, our Client Care team is at your service. We are committed to providing an effortless and personal experience.

Direct Enquiries

For all general, order, and styling enquiries, please reach out via email:

Operating Hours

Our studio and Client Care team operate during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (NZST / AEST)
  • Saturday – Sunday & Public Holidays: Closed

Enquiries received over the weekend or public holidays will be prioritised on the following business day.

Studio & Postal Address

Please address all written correspondence, official notices, and approved returns to our registered address:

Maison Vertis
6 Prevost Ln, AUK
Auckland 0632
New Zealand

Please note that our studio is not open to the public for walk-ins. All returns or exchanges must be initiated online and approved prior to dispatch.

Specific Enquiries

  • Orders, Returns & Exchanges: Please include your full name and 4-digit order number (e.g. #MV1042) in the subject line for expedited assistance.
  • Faulty or Damaged Items: Please attach clear photographs of the piece, packaging, and parcel courier label to your email.
  • Press, Media & Partnerships: For editorial features, collaborations, or commercial enquiries, please mark your subject line as "Press & Partnerships".