Terms of service

Last updated: 29 August 2026

Overview

Welcome to Maison Vertis. The terms "we", "us", and "our" refer to Maison Vertis. Maison Vertis operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maison Vertis is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any pieces we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We have made every effort to provide an accurate representation of the colours, textures, and details of our jewellery and products in our online store. However, please note that colours or product appearances may vary depending on your device settings and screen configuration. Furthermore, as our pieces incorporate natural gemstones and pearls, subtle organic variations are intrinsic to each handcrafted piece.

We do not warrant that the appearance or quality of any products or services purchased by you will meet all subjective expectations or be entirely identical to screen depictions.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any piece at any time and may limit the sales quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. Maison Vertis reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Maison Vertis confirms acceptance and processes payment.

Please review your order carefully before submitting, as Maison Vertis may be unable to accommodate cancellation requests once order fulfilment has commenced. In the event that we modify, decline, or cancel an order, we will notify you by contacting the email, billing address, or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are strictly for personal or household use and not for commercial resale or unauthorized export.

Section 4 – Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order receipt. Unless otherwise stated, posted prices do not include international customs duties or import levies if applicable outside Australia and New Zealand.

You agree to provide current, complete, and accurate purchase, payment, and account details for all purchases made at our store. You agree to promptly update your account details, including email address, credit card numbers, and expiration dates, so transactions can be completed accurately.

You represent and warrant that: (i) the credit card and billing details you provide are true, correct, and complete; (ii) you are duly authorised to use such payment method; (iii) charges incurred will be honoured by your financial institution; and (iv) you will pay all charges incurred at posted prices, including any applicable taxes or delivery fees.

Section 5 – Shipping and Delivery

All delivery timeframes provided are estimates only and are not guaranteed. Maison Vertis is not liable for transit delays caused by shipping carriers, customs clearance, or events outside our reasonable control. Once products are transferred to the carrier, title and risk of loss pass to you.

Section 6 – Intellectual Property

Our Services, including but not limited to all trademarks, brand motifs, text, photography, graphic designs, product descriptions, video, audio, and the arrangement thereof, are owned by Maison Vertis, its affiliates, or licensors and are protected by international patent, copyright, and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, or transmit any materials from our platform without our prior written consent.

Maison Vertis trademarks, names, and logos are property of Maison Vertis. Shopify's name and logos are trademarks of Shopify. All other trademarks appearing on the Services are the property of their respective owners.

Section 7 – Optional Tools

You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or endorsements. We assume no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 8 – Third-Party Links

The Services may contain links to external websites operated by third parties. We are not responsible for examining or evaluating the content, accuracy, or security of external materials. Maison Vertis is not liable for any harm or damages related to the purchase or use of goods, services, or content from third-party sites. Please review the third party's policies carefully before engaging in any transaction.

Section 9 – Relationship with Shopify

Maison Vertis is powered by Shopify, which provides the e-commerce infrastructure enabling our Services. However, all sales and purchases are contracted directly with Maison Vertis. By using the Services, you acknowledge that Shopify is not responsible for transactions between you and Maison Vertis, and you expressly release Shopify and its affiliates from all claims arising from purchases made on our store.

Section 10 – Privacy Policy

All personal data collected through the Services is governed by our Privacy Policy. Because the Services are hosted on Shopify, certain information is transmitted to and processed by Shopify in accordance with the Shopify Privacy Policy.

Section 11 – Client Feedback & Reviews

If you submit reviews, creative suggestions, ideas, or feedback (collectively, "Feedback"), you grant Maison Vertis a perpetual, worldwide, sublicensable, royalty-free licence to edit, publish, distribute, and utilize such Feedback across any platform for commercial or promotional purposes without restriction, compensation, or confidentiality obligations.

You warrant that your Feedback does not violate the rights of any third party (including copyright, trademark, privacy, or proprietary rights) and does not contain unlawful, defamatory, or malicious material.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, availability, and delivery charges. Maison Vertis reserves the right to correct any errors and to change, update, or cancel orders if information is found to be inaccurate at any time without prior notice (including after order submission).

Section 13 – Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful, fraudulent, or malicious purpose;
  • To violate any international, federal, state, or local regulations and laws;
  • To infringe upon our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, defame, slander, disparage, or intimidate any individuals;
  • To transmit false or misleading information, spam, phishing schemes, or malicious software;
  • To scrape, data-mine, crawl, or access the Services using unauthorized automated means or agentic tools;
  • To bypass or interfere with security features or access restrictions on the Services.

Section 14 – Autonomous Agents

Any automated software or service acting autonomously or semi-autonomously ("Agent") must disclose its identity in all HTTP/HTTPS requests by including Agent/[agent name] in the user agent string. Agents are strictly prohibited from mimicking human patterns, circumventing CAPTCHAs, or overriding programmatic rate limits.

Section 15 – Termination

We may terminate this agreement or suspend your access to the Services at our sole discretion without notice if you fail to comply with any provision of these Terms. Provisions regarding Intellectual Property, Feedback, Disclaimers, Indemnification, Limitations of Liability, and Governing Law shall survive termination.

Section 16 – Disclaimer of Warranties

Except as expressly stated by Maison Vertis, all products and Services are provided 'as is' and 'as available' for your use, without representations, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, and non-infringement.

Section 17 – Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Maison Vertis, our directors, officers, employees, affiliates, agents, contractors, or licensors, or those of Shopify, be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, or loss of data arising from your use of the Services or any products procured through the store.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless Maison Vertis, Shopify, and our affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and legal expenses arising out of your breach of these Terms of Service or your violation of applicable laws or third-party rights.

Section 19 – Severability & Entire Agreement

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be severed without affecting the validity and enforceability of the remaining provisions.

These Terms of Service and any policies published by us on this site constitute the entire agreement between you and Maison Vertis, superseding all prior communications or understandings.

Section 20 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand, and the parties submit to the jurisdiction of the competent courts therein.

Section 21 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the Services following the posting of changes constitutes acceptance of those amendments.

Section 22 – Contact Information

Questions regarding these Terms of Service should be directed to:

Maison Vertis
Email: hello@maisonvertis.com
Address: 6 Prevost Ln, AUK, Auckland 0632, New Zealand