Privacy policy

Last updated: 29 August 2026

Maison Vertis operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maison Vertis is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact Details: Your name, billing address, shipping address, phone number, and email address.
Financial Information: Payment card numbers, financial account details, transaction records, form of payment, payment confirmations, and relevant billing data.
Account Information: Your username, password, security questions, preferences, and account settings.
Transaction Information: Pieces you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with historical purchasing records.
Communications with Us: Information and details provided when sending a customer support enquiry or communicating with our team.
Device Information: Data regarding your device hardware, browser type, operating system, network connection, IP address, and unique identifiers.
Usage Information: Information regarding your interaction with the Services, including how and when you browse, navigate, or interact with our platform.

Personal Information Sources

We may collect personal information from the following sources:

Directly from You: When you register an account, browse or make a purchase through the Services, communicate with Client Care, or otherwise provide your details;
Automatically through the Services: Collected automatically from your device when you interact with our website, via cookies, pixels, and similar tracking technologies;
From Service Providers: Third parties engaged to enable core technologies and perform services on our behalf (e.g., payment gateways, logistics, analytics);
From Business Partners & Third Parties: Affiliated entities and advertising networks.

How We Use Your Personal Information

Depending on how you interact with Maison Vertis or which Services you use, we process personal information for the following purposes:

Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfil orders, remember preferences, send account notices, manage client profiles, facilitate returns and exchanges, enable product reviews, and deliver a customised shopping experience.
Marketing and Advertising: To send promotional communications by email, text message, or post, and to display targeted advertisements for pieces on our Services or third-party platforms based on your browsing and purchase activity.
Security and Fraud Prevention: To authenticate accounts, secure transactions, detect and investigate fraudulent, unlawful, or malicious activity, and protect system integrity. You remain responsible for maintaining the security of your account credentials.
Communicating with You: To provide dedicated client support, respond to enquiries, and maintain our relationship with you.
Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful subpoenas or court orders, participate in legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy:

With Shopify & Service Providers: Trusted vendors who perform operational services on our behalf (e.g., IT management, payment processing, cloud storage, logistics, and data analytics).
With Business and Marketing Partners: Third parties supporting marketing and advertising initiatives. For example, we use Shopify to support personalised advertising across external platforms. You may have the right to opt out of targeted advertising depending on your jurisdiction.
With Your Consent: When you direct or authorise us to share information with third parties (such as delivery couriers or social media integrations).
Corporate Affiliates: Entities within our corporate group.
Legal & Business Transfers: In connection with business transactions (e.g., mergers or asset sales), to comply with legal warrants, or to defend the rights and safety of Maison Vertis, our clients, or the public.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of our platform in order to provide and improve the Services. Information you submit is transmitted to and stored on Shopify’s global servers.

To help protect and improve our storefront, we use enhanced Shopify features that incorporate data from your interactions across our store, other merchants, and Shopify. In these instances, Shopify acts as an independent data controller. To review how Shopify handles your data and to exercise your rights, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

Our website may provide links to external websites or third-party platforms. If you follow links to non-affiliated sites, you should review their separate privacy and security policies. Maison Vertis does not guarantee and is not responsible for the privacy, security, or accuracy of information on external platforms.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion. We do not knowingly "sell" or "share" the personal data of individuals under 16 years of age.

Security and Retention of Your Information

While we apply rigorous commercial security measures, no electronic storage or transmission method can be guaranteed to be 100% impenetrable. We advise against sending sensitive payment credentials through unsecured channels.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, manage your account, comply with statutory tax and accounting requirements, and resolve legal disputes.

Your Rights and Choices

Depending on your jurisdiction, you may hold specific statutory rights regarding your personal information:

Right to Access / Know: Request access to the personal data we maintain about you.
Right to Delete: Request the erasure or deletion of your personal information.
Right to Correct: Request rectification of inaccurate or incomplete personal records.
Right of Portability: Request a copy of your personal data in a portable, machine-readable format.
Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link included in our dispatches. Non-promotional order and transaction updates will continue to be sent.

To exercise these rights, please contact our team at hello@maisonvertis.com. We will verify your identity before processing any statutory data requests. Authorised agents acting on your behalf must provide formal written verification.

Complaints & International Transfers

Your personal information may be stored, processed, and transferred outside your country of residence. Where personal data is transferred outside the European Economic Area or the United Kingdom, we rely on established transfer frameworks such as the European Commission's Standard Contractual Clauses unless the recipient jurisdiction has been granted an adequacy decision.

If you have concerns about our data practices, please contact us directly. You also have the right to lodge a formal complaint with your local data protection supervisory authority.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our operational practices or regulatory obligations. Revised versions will be published on this page with an updated "Last updated" date.