Refund policy

We offer a 30-day return policy, which means you have 30 days from the confirmed date of delivery to request a return.

Eligibility & Condition
To be eligible for a return, your piece must be unworn, entirely free of scratches or signs of wear, and securely housed in its original Maison Vertis packaging. You will also need to provide your order number or receipt as proof of purchase.

How to Initiate a Return
To start a return, please contact our Client Care team at hello@maisonvertis.com. Once your return request is approved, our team will provide step-by-step instructions on where and how to send your package.

Please note that returns must be dispatched to:
Maison Vertis
6 Prevost Ln, AUK
Auckland 0632
New Zealand

Items sent back to us without first requesting a return authorization will not be accepted.

Return Shipping Costs
Please note that original shipping fees are non-refundable. Clients are responsible for arranging and covering the cost of return shipping back to our studio, unless the piece is faulty or damaged from the time of delivery. We strongly recommend using a tracked postal service, as Maison Vertis cannot be held responsible for items lost in transit.

Refunds, Exchanges & Store Credit

  • Full-Priced Pieces: May be returned for a full refund to your original payment method, or exchanged via digital store credit.
  • Promotional or Sale Pieces: Items purchased on promotion, with a discount code, or during sale periods may be returned for digital store credit only.
  • Gift Cards & Bespoke Orders: Gift cards and custom pieces are strictly non-refundable.

Exchanges
Should you wish to exchange your piece for a different style or size, please contact our Client Care team at your earliest convenience at hello@maisonvertis.com. We will personally verify the availability of your desired piece and seamlessly guide you through the exchange process.

Damages and Issues
Please inspect your order upon reception. If your piece arrives defective, damaged, or if you receive an incorrect item, contact us immediately at hello@maisonvertis.com. If the piece is deemed faulty or damaged upon delivery, Maison Vertis will cover all associated return shipping costs and arrange a swift replacement or full refund.

European Union 14-Day Cooling Off Period
Notwithstanding the above, if merchandise is being delivered into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Your piece must remain in pristine, unworn condition, free of scratches, and in its original packaging with proof of purchase.

Refund Processing Times
We will notify you once we have received and inspected your returned piece. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days. Please allow additional time for your banking institution or credit card provider to post the funds to your account.

If more than 15 business days have passed since your return was approved, please reach out to us at hello@maisonvertis.com.